Public Area Attendant (Casual)

PT. Multi Arta Semesta (Grand Cityhall Hotel Medan)

  • Medan, Indonesia

  • 1 - 2 Tahun

  • Tidak Ada Minimal Pendidikan

  • Negotiable

  • 20 January 2023

Tenggat Waktu

20 January 2023 - 24 April 2023

Deskripsi pekerjaan Public Area Attendant (Casual) di PT. Multi Arta Semesta (Grand Cityhall Hotel Medan)

SUMMARY
·         Assigned morning duties in maintaining the cleanliness of public areas.
·         To maintain the cleanliness of all public areas, guestroom floors and back of the house areas that may be assigned to him.
 
ROLES AND RESPONSIBILITIES
Administration

  • Assists the Public Area Attendant in the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.
  • Assists in the preparation and updating of the Housekeeping Departmental Operations Manual.
  • Conducts regular communications meetings, ensuring that departmental briefings and meetings are effective carried out in the absence of Public Area Supervisor.
  • Reads and updates the Communications Log Books.
  • Prepares monthly activity reports.
  • Coordinates and maintains equipment maintenance reports and records.
 
Customer Service
·         Ensures Housekeeping Team Leaders and Attendants deliver the brand promise and provide exceptional guest service at all times.
·         Ensures Team Leaders and Attendants also provide excellent service to internal customers as appropriate.
·         Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
·         Maintains positive guest and colleague interactions with good working relationships.
 
Direct Responsibilities:
  • Reports punctually for duty wearing the correct uniform and name badge at all times.
  • Provide friendly and courteous service at all times.
  • Maintain a high standard of personal appearance and hygiene at all times.
  • Follows the supervision of and takes instruction from the public
  • Area Supervisor
  • Reports all malfunctions or maintenance discrepancies immediately to the Supervisor
  • Carries out the following task according to the standard set by the hotel
  • Shampoos and vacuums carpets and furniture
  • Rearrange furniture layout
  • Washes windows and walls
  • Empties litter bins
  • Sorts and delivers linen
  • Service rest room
  • Clean public and service areas
  • Executes all deep cleaning programmed
  • Maintains a good working relationship with own colleagues, and all other department.
  • Has a complete understanding of and adheres to the Hotel’s Policy relating to fire, hygiene, health and safety.
 
 
Direct Responsibilities (continued)
  • Takes care of all equipment and supplies used during the execution of the daily tasks
  • To have a complete understanding of the Employee Handbook and adhere to the regulations contained within.
  • Carries out any other reasonable duties and responsibilities as assigned from time to time
  • Carries out periodical inventories for guest and cleaning supplies as well as certain linens used.
 
Personnel
·         To assist in the recruitment and selection of all Housekeeping employees. To follow hotel guidelines when recruiting and use a competency-based approach to selecting employees.
·         To oversee the punctuality and appearance of all Housekeeping employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
·         To conduct annual Performance Development Discussions with Housekeeping employees, to support them in their professional development goals.
·         To plan and implement effective training programmes for all Housekeeping employees in coordination with the Training Manager and Departmental Trainers.
·         To support Departmental Trainers through ongoing feedback and assistance at monthly meetings.
·         To develop the skills and effectiveness of all Housekeeping Assistant Managers and Team Leaders through the appropriate training, coaching, and/or mentoring.
·         To prepare and post weekly work schedules, making sure that they reflect business needs and other key performance indicators.
·         To encourage employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
·         To ensure that employees have a complete understanding of and adhere to employee rules and regulations.
·         To ensure that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
·         To feedback the results of the Employee Opinion Survey and ensure that the relevant changes are implemented.
 
Human Responsibilities:
  • Establish and maintain effective employee relations in his section
 
Relations:
  • Reports directly to the Public Area Supervisor
 
Replacement & Temporary mission:
  • Be Ready and responsible for any job which may be assigned by the management.
 
Other Duties
·         To maintain strong, professional relationships with the relevant representatives from vendors (suppliers), competitor hotels and other organizations.
·         To respond to changes in the Housekeeping function as dictated by the industry, company and hotel.
·         To read the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
·         To attend training sessions and meetings as and when required.
·         To carry out any other reasonable duties and responsibilities as assigned.
 
 
COMPETENCIES REQUIRED
·         Previous housekeeping experience an asset
·         Constant standing and walking throughout shift
·         Frequent lifting and carrying up to 30 lbs
·         Frequent kneeling, pushing, pulling, lifting
·         Occasional ascending or descending ladders, stairs and ramps
 
SKILLS AND KNOWLEDGE REQUIREMENTS
·         Excellent communication and organizational skills
·         Strong interpersonal and problem solving abilities
·         Highly responsible & reliable
·         Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
·         Ability to work well under pressure in a fast paced environment
·         Ability to focus attention on guest needs, remaining calm and courteous at all times
·         Professional attitude


            Ability to work independently

Disabilitas yang diterima
-
Skills yang diperlukan
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