Room Attendant (Casual)

PT. Multi Arta Semesta (Grand Cityhall Hotel Medan)

  • Medan, Indonesia

  • 1 - 2 Tahun

  • Tidak Ada Minimal Pendidikan

  • Negotiable

  • 20 January 2023

Tenggat Waktu

20 January 2023 - 24 April 2023

Deskripsi pekerjaan Room Attendant (Casual) di PT. Multi Arta Semesta (Grand Cityhall Hotel Medan)

    SUMMARY
·         Cleans and maintains all assigned guestrooms and areas, and provides personal service to guests.
·         Cleans assigned areas, provides personal service to guests, and completes the turndown service in the evening.
 
ROLES AND RESPONSIBILITIES
·         To be responsible for the inventory of guest supplies, cleaning supplies, printing and stationary for the rooms, linen, uniforms, etc.
·         To communicate with the Materials department to ensure the timely ordering and receipt of additional stock as required.
·         To carry out inventory-taking of supplies and operating equipment as required by the Finance Department.
·         To communicate with the florist for hotel flower arrangements, ensuring their proper arrangement and maintenance.
·         To communicate with and supervise the hotel’s contracted pest-control and other contracted companies to ensure that effective programmes are instituted and maintained.
·         To ensure the cleanliness of guest rooms.
·         To ensure that no defect or dirty rooms are sold to a guest.
·         To ensure that public areas are clean and up to standard.
·         To provide clean and presentable uniforms for all hotel employees.
·         To assist the Food and Beverage department as necessary by providing decoration materials for special theme parties and other promotions.
·         To ensure the proper handling and control of lost and found items.
·         To conduct frequent and through inspections of guest rooms and Rooms areas in general, together with the Front Office Manager and Assistant Managers - Housekeeping.
·         To ensure that all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are prepared with the appropriate welcome and other amenities.
·         To work closely with the Front Office and Engineering Departments to block rooms as necessary for maintenance.
·         To ensure that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
·         To work closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
·         To make sure that Housekeeping employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
 
COMPETENCIES REQUIRED
·         Competent at ensuring each guest room meets established level of sanitation
·         Proven ability to communicate information in a perfect and customer-friendly way
·         Able to handle individual requests in a way that ensures guest contentment
·         Able to maintain a professional appearance and behavior at all times
·         Superb knowledge of chemical cleaning agents
·         Able to ensure guest rooms are correctly secured before occupancy and upon entering and leaving an occupied room
·         Known for handling problems in the workplace
 
SKILLS AND KNOWLEDGE REQUIREMENTS
·         Highly skilled in cleaning guest rooms per established standard
·         Superb knowledge of chemical cleaning agents
·         Familiar with the operation of various cleaning equipment
·         Comprehensive knowledge of traditional lost and found procedures

Disabilitas yang diterima
-
Skills yang diperlukan
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